Refunds

If we cannot deliver your record

You get a full refund. That includes the case where the state cannot find a record matching the details you gave us.

If you gave us the wrong details

Tell us before we send the request and we will correct them at no charge. Once the request has gone to the state, the state's fee has been spent, so we refund our part and keep the state's fee.

If something is wrong with the record we send

If the file is unreadable or is not your record, email us within 14 days and we will get the right one or refund you in full.

If you change your mind

Before we send the request: a full refund. After the record has been delivered: no refund, because the state has been paid and the record cannot be returned.

What the record says

We cannot refund an order because of what is on the record. If an entry is wrong, the state agency that keeps the record is the one to correct it.

How to ask

Email help@statedrivingrecords.com from the address you ordered with. Refunds go back to the card you paid with.